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Customer service handling
We take our customer care seriously – in fact, we treat your customers like family (the ones we actually like!). Our happy-to-help bunch of 15 have been hanging out at ESco for an average of seven years each, so they really know their stuff. They’ve got all the tricks and tips up their sleeves to make sure your customers have a positive experience from checkout and throughout their subscription.
Kieran Found, Head of Marketing, Hemming Group“Our customer service has been massively improved, our sign-up process simplified and on a new improved landing page. ESco’s depth of experience and industry knowledge is improving the way we work in a number of areas.”
Outcomes that reduce customer effort, like resolving issues at the first point of contact, have the greatest impact on customer loyalty
Our goal is to make sure your customers have everything they need, right when they need it, so they can enjoy a hassle-free experience and hardly ever have to reach out. We aim to keep things simple and enjoyable for them. But if they do need to get in touch, don’t worry – our super responsive team is ready to jump in and help them out right away.
Customers who have positive interactions with customer service representatives are more likely to recommend the company to others
When you call our team, a real person will answer in less than 10 seconds – our average answer time was an impressive 7.06 seconds in 2023. So, no long waits or irritating hold music here! And with ESco, you can be sure that the person who picks up your call will be the one who handles it from start to finish. We’re all about quick, friendly, and efficient service.
Tasty takeaways
People
Our team of 15 real people are here to answer your customer’s calls and emails, and process their orders with precision.
Passion
We’re all about high standards and a genuine passion for taking great care of your customers, as if they were our own.
Precise
Quality and integrity are at the heart of everything we do, to ensure we deliver the best possible service.
Practical
We keep things fresh with weekly training and updates across all departments and make sure clients stay in the loop with regular feedback.
